SittingPrettyKitty cat furniture store policy

NOTICE: SittingPrettyKitty logo, name,pictures, designs and all contents on web site are trade marked and/or
copyrighted and cannot be copied or used without the written permission of SittingPrettyKitty. All cat furniture and
other product designs are copyrighted either by common law or registered with the US Copyright Office. Any and all
infringements will be pursued in a federal court of law.
Copyright © 2000-2007 SittingPrettyKitty
All Rights Reserved

SittingPrettyKitty Store Policy:

Guarantee & Return Policy Please Print This Page For Future Reference

NOTICE: YOUR PURCHASE IS A CONTRACT, PLEASE BE SURE OF WHAT YOU ARE BUYING AND
BE FAMILIAR WITH OUR STORE POLICY BEFORE SUBMITTING YOUR ORDER!

Return policy:
If you are not happy with the cat furniture you purchased, you may return it within 30 days for a full refund!(minus shipping costs both ways)
Here's how to return item/items:
1.)If you purchased your product directly from SittingPrettyKitty, and you are not completely satisfied, please call us at (916)568-5489 and our Customer
Support Department will provide you with a Return Authorization Number ("RA#").
(Any return mailed to us without a RA# may be refused without notice or automatically returned or assessed with handling fees. A RA# is good for 10
days.)Please allow 3-8 weeks for the processing of your credit.

The following conditions apply to all returns:
1.)All returns to SittingPrettyKitty must be returned with all manuals and accessories(if any). The value of missing items may be deducted from the credit
amount of a return.
1.) Item must be returned in very good, unused condition. It must be free of pet hair, catnip, stains,ect.
2.) Item must be adequately packaged and protected for return shipping. (It is a good idea to keep the original box and protective material for the first 30 days
just in case you would like to return item)
3.) You must insure the item with shipping insurance for the amount item was purchased for. (shipping insurance is very inexpensive and usually costs less
then a dollar to purchase depending on which carrier you use)

4.)Every item on our site that is in our catalog is returnable. The only items that are not returnable are:

a.)Custom builds that are NOT in our catalog.
b.)Trees with unnatural colors (for example a tree with a blue trunk or pink tree top).
c.)Trees with special order carpeting are returnable however the price of the special order carpeting will not be refunded. So you will be
refunded the base price of the tree minus any shipping and handling costs,and special enhancements.
d.)If you put a rush on your order the cost of the rush order will be deducted from your return credit.
e.)Catalog builds that have custom changes that will make the product either unusable for cats or make the product impossible to resell.
f.)If the product has been used by your cat or any other animal, it will not be returnable.

Shipping Info.
Sometimes the shopping cart will not calculate shipping prices or will not calculate shipping correctly. If this happens we will add the shipping to your
total and debit your card accordingly.
Most products will be shipped by Fed Ex.
Some smaller items by U.S.P.S.
We cannot ship items over 30" to PO boxes. Items smaller then 30" can be shipped to PO boxes but the will need to be shipped via U.S.P.S and the shipping
rate on the online order form will not be accurate, so if you need the item shipped to a PO box, please place an order by phone.(916-568-5489)10:00 am - to
7:00pm (pacific time).
Very large items (Tree Mansion,large custom builds)will be shipped freight truck.
Note about freight: Freight trucking is rather expensive but there are some things you can do to lower the costs.
Try to have help with getting the item off the truck. If the driver has to haul it off of the truck it will cost extra.
Have someone help you move item into your home. Inside delivery will also cost you extra.
If possible, have the item delivered to a commercial business rather then residential. It costs extra to deliver to a residential area.
Be aware that the larger and heavier the item is,the more it will cost to ship.
We do not charge for handling on freight shipping. We will quote you the exact price that was quoted to us by the freight company. Your actual cost for
freight shipping may be more then what we quote. If there are additional costs we will debit your card on file accordingly after we are billed by the
freight company. If you would like a copy of the fright bill you can request it from us.
If you live near the Sacramento area, we will deliver the item within Sacramento for free and up to 150 miles (for a fee).
Your condo/tree furniture will be custom made to order.
We will give you an approx. shipping date upon purchase. Please allow anywhere from 7 days to more then 12 weeks depending on the item and time of
year, for the construction of the furniture/trees.

Credit Card Processing,Cancellations And Fees
ATTENTION! PLEASE READ!
Because your purchase is a contract for a custom built item(not made in advance),we require 1/2 down at the time order is placed. Your down payment
will pay for the materials used to build your order. The remainder of the balance will be due at the time of order shipment.
If your payment is late we
will charge you a 10% late fee and a $25.00 per month storage fee. If your final payment is not made within 30 days from notice to ship you will lose your
down payment and your order will be sold or donated to someone else. Your payment will be considered late if your card is declined at the time of debit at the
time of shipping. If your credit card is declined you will immediately incur the 10% late fee. It is your responsibility to keep SittingPrettyKitty informed of any
changes to your credit card including but not limited to expiration date changes or a card becoming invalid. You must pay all fees and past due amount before
your order will be released for shipment.
The down payment is not refundable except in the event of returned merchandise. Please see our return policy above.
Cancellations:
SittingPrettyKitty reserves the right, where services have been fulfilled, if customer reverses credit card charges,either a debt collection agency will be
commissioned or a lawsuit will be filed for the recovery of product price plus shipping and court costs. By law, customers who place an order is intent to buy
and cannot rescind solely because of a change in mind.
We DO NOT allow cancellations! Under very special circumstances and on rare occasions we have allowed cancellations However if we should allow the
cancellation, you will be charged a 25% cancellation fee.
If you cancel after product is built but not shipped, you will be charged a 30% cancellation and restocking fee.
Cancellations are not permitted because of change of mind or because the waiting time might be longer then expected. The reason for this is because
your down payment will have already been used to purchase the materials need to build your order.
Your purchase is a contract, please be sure of what you are buying before you submit your order.

Cancellations after shipment:
1.)No cancellations are permitted after shipment has already occurred.
2.)No cancellations are permitted because of breakage during shipment or shipment error. If a breakage occurs during shipment, you must notify us within 2
days that you item arrived broken. We will replace or repair your tree. You must return item in original box with all contents(including protective packaging) that
were originally in the box. You must notify us of any damage within 3 days from date received. If you fail to provide original packaging and all packaging
contents, you will not be refunded. We will need all the above specified items in order to file a damage claim.
3.)No cancellations are permitted because of a lost shipment. Please notify SittingprettyKitty if your package has not arrived after shipment within the
estimated shipping time frame. You can find out how long it should take to arrive by checking the tracking information provided to you by SittingPrettyKitty upon
shipment. If your package is lost you must notify SittingPrettyKitty immediately and SittingPrettyKitty will investigate and file a claim with the shipping carrier. If
your package was lost we will put in a new order and get it shipped out asap. SittingPrettyKitty will then file a claim with the carrier so that we can be
reimbursed for the cost of the replacement order.

If you should experience breakage SittingPrettyKitty will attempt to resolve any problems, however, SittingPrettyKitty is not responsible for any breakage
that might occur during shipment or after item is received by customer. Customer assumes all responsibility for product care after receipt of delivery.

Shopping Instructions (NOTICE: These instructions are for any orders placed AFTER 6/23/08)

1.)Fill out the form to put your name on the waiting list to be contacted.

2.)Once we reach your name on the waiting list, we will contact you to take your order. Please be aware that you
could be waiting for many, many months for us to reach your name. We are building orders on a very limited
basis. There is not an option to move your name up on the waiting list. You can drop off of the list at any time.
Please be courteous and notify us so we can remove your name and move others up if you need to drop off of
the list. If you need to drop off of the list for any reason, should you decide to get back on, you will have to start
from the bottom.

3.) Once you are contacted, you may place the order or decline to place the order. If you decline to place an order
at that time, we will remove your name from the waiting list, or you have an option to start the wait over from the
bottom of the list. At the time we contact you, we will discuss color options and custom build options.

4.)Once the order is placed, we will immediately debit your credit card for the first 1/2 of the order total. Several
days to several weeks later, once your order is finished and ready for shipment, your credit card will be debited
for the final amount.

NOTICE: YOUR PURCHASE IS A CONTRACT, PLEASE BE SURE OF WHAT YOU ARE BUYING AND
BE FAMILIAR WITH OUR STORE POLICY BEFORE SUBMITTING YOUR ORDER!

Return policy:
If you are not happy with the cat furniture you purchased, you may return it within 30 days for a full refund!(minus shipping costs both ways)
Here's how to return item/items:
1.)If you purchased your product directly from SittingPrettyKitty, and you are not completely satisfied, please call us at (916)568-5489 and our Customer
Support Department will provide you with a Return Authorization Number ("RA#").
(Any return mailed to us without a RA# may be refused without notice or automatically returned or assessed with handling fees. A RA# is good for 10
days.)Please allow 3-8 weeks for the processing of your credit.

The following conditions apply to all returns:
1.)All returns to SittingPrettyKitty must be returned with all manuals and accessories(if any). The value of missing items may be deducted from the credit
amount of a return.
1.) Item must be returned in very good, unused condition. It must be free of pet hair, catnip, stains,etc.
2.) Item must be adequately packaged and protected for return shipping. (It is a good idea to keep the original box and protective material for the first 30 days
just in case you would like to return item)
3.) You must insure the item with shipping insurance for the amount item was purchased for. (shipping insurance is very inexpensive and usually costs less
then a dollar to purchase depending on which carrier you use)

4.)Every item on our site that is in our catalog is returnable. The only items that are not returnable are:

a.)Custom builds that are NOT in our catalog.
BCCTrees with unnatural colors (for example a tree with a blue trunk or pink tree top).
c.)Trees with special order carpeting are returnable however the price of the special order carpeting will not be refunded. So you will be
refunded the base price of the tree minus any shipping and handling costs,and special enhancements.
d.)If you put a rush on your order the cost of the rush order will be deducted from your return credit.
e.)Catalog builds that have custom changes that will make the product either unusable for cats or make the product impossible to resell.
f.)If the product has been used by your cat or any other animal, it will not be returnable.

Shipping Info.
Sometimes the shopping cart will not calculate shipping prices or will not calculate shipping correctly. If this happens we will add the shipping to your
total and debit your card accordingly.
Most products will be shipped by Fed Ex.
Some smaller items by U.S.P.S.
We cannot ship items over 30" to PO boxes. Items smaller then 30" can be shipped to PO boxes but the will need to be shipped via U.S.P.S and the shipping
rate on the online order form will not be accurate, so if you need the item shipped to a PO box, please place an order by phone.(916-568-5489)10:00 am - to
7:00pm (pacific time).
Very large items (Tree Mansion,large custom builds)will be shipped freight truck.
Note about freight: Freight trucking is rather expensive but there are some things you can do to lower the costs.
Try to have help with getting the item off the truck. If the driver has to haul it off of the truck it will cost extra.
Have someone help you move item into your home. Inside delivery will also cost you extra.
If possible, have the item delivered to a commercial business rather then residential. It costs extra to deliver to a residential area.
Be aware that the larger and heavier the item is,the more it will cost to ship.
We do not charge for handling on freight shipping. We will quote you the exact price that was quoted to us by the freight company. Your actual cost for
freight shipping may be more then what we quote. If there are additional costs we will debit your card on file accordingly after we are billed by the
freight company. If you would like a copy of the fright bill you can request it from us.
If you live near the Sacramento area, we will deliver the item within Sacramento for free and up to 150 miles (for a fee).
Your condo/tree furniture will be custom made to order.
We will give you an approx. shipping date upon purchase. Please allow anywhere from 7 days to more then 12 weeks depending on the item and time of
year, for the construction of the furniture/trees.

Credit Card Processing,Cancellations And Fees
ATTENTION! PLEASE READ!
Because your purchase is a contract for a custom built item(not made in advance),we require 1/2 down at the time order is placed. Your down payment
will pay for the materials used to build your order. The remainder of the balance will be due at the time of order shipment.
If your payment is late we
will charge you a 10% late fee and a $25.00 per month storage fee. If your final payment is not made within 30 days from notice to ship you will lose your
down payment and your order will be sold or donated to someone else. Your payment will be considered late if your card is declined at the time of debit at the
time of shipping. If your credit card is declined you will immediately incur the 10% late fee. It is your responsibility to keep SittingPrettyKitty informed of any
changes to your credit card including but not limited to expiration date changes or a card becoming invalid. You must pay all fees and past due amount before
your order will be released for shipment.
The down payment is not refundable except in the event of returned merchandise. Please see our return policy above.
Cancellations:
SittingPrettyKitty reserves the right, where services have been fulfilled, if customer reverses credit card charges,either a debt collection agency will be
commissioned or a lawsuit will be filed for the recovery of product price plus shipping and court costs. By law, customers who place an order is intent to buy
and cannot rescind solely because of a change in mind.
We DO NOT allow cancellations! Under very special circumstances and on rare occasions we have allowed cancellations However if we should allow the
cancellation, you will be charged a 25% cancellation fee.
If you cancel after product is built but not shipped, you will be charged a 30% cancellation and restocking fee.
Cancellations are not permitted because of change of mind or because the waiting time might be longer then expected. The reason for this is because
your down payment will have already been used to purchase the materials need to build your order.
Your purchase is a contract, please be sure of what you are buying before you submit your order.

Cancellations after shipment:
1.)No cancellations are permitted after shipment has already occurred.
2.)No cancellations are permitted because of breakage during shipment or shipment error. If a breakage occurs during shipment, you must notify us within 2
days that you item arrived broken. We will replace or repair your tree. You must return item in original box with all contents(including protective packaging) that
were originally in the box. You must notify us of any damage within 3 days from date received. If you fail to provide original packaging and all packaging
contents, you will not be refunded. We will need all the above specified items in order to file a damage claim.
3.)No cancellations are permitted because of a lost shipment. Please notify SittingprettyKitty if your package has not arrived after shipment within the
estimated shipping time frame. You can find out how long it should take to arrive by checking the tracking information provided to you by SittingPrettyKitty upon
shipment. If your package is lost you must notify SittingPrettyKitty immediately and SittingPrettyKitty will investigate and file a claim with the shipping carrier. If
your package was lost we will put in a new order and get it shipped out asap. SittingPrettyKitty will then file a claim with the carrier so that we can be
reimbursed for the cost of the replacement order.

If you should experience breakage SittingPrettyKitty will attempt to resolve any problems, however, SittingPrettyKitty is not responsible for any breakage
that might occur during shipment or after item is received by customer. Customer assumes all responsibility for product care after receipt
of delivery.

PRIVACY POLICY

We will not share your information with anyone except where necessary to process our orders. Your information will not be shared with any outside
companies or individuals and will never be sold.